Dean Foods

  • Deduction Coordinator

    Job Locations US-TX-Fort Worth
    Requisition ID
    # of Openings
    High School or Equivalent
    Relocation Assistance
  • DeanLineup_2016-17_R4 with OV 1024 size

    Job Description & Requirements

    The Deduction Coordinator is responsible for validating proof of performance for customer trade promotions and rebates and researching and resolving complex customer issues.  The Coordinator must ensure that  deductions/adjustments, escalated payment issues and collections activities related to assigned customers are resolved accurately and timely. A strong customer service mindset is required for success.  The Deduction Coordinator will work closely with customers and cross-functional teams to understand and resolve issues while adhering to established company policies and procedures. 


    • Partner with cross-functional teams to determine customers' eligibility for promotional and rebate programs (slotting, promotional and advertising events, contractual agreements….); determine if deductions align with program requirements
    • Research and resolve deductions/disputes for assigned customers with varying degrees of complexity - gather source documents (including research on customer portals), research contractual requirements, and work directly with Account Managers and customers to provide recommendations on the best course of action
    • Provide uniform packages of research material for approval, following the established approval matrix
    • Clear open deductions in Demantra, DMS and Destiny; process deduction exceptions/adjustments according to established company policies and procedures
    • Work to reduce exceptions through root cause analysis and escalation
    • Analyze historical data to spot trends and problem areas that can be communicated to Commercial and Operations; aiding efforts to improve business processes and contract negotiations
    • Support Cash Appliers with the resolution of customer inquiries on application of funds as needed
    • Support Cash Appliers and Collectors with clarification / guidance on unidentified payments
    • Obtain and track approvals for all adjustments in accordance with established company policies and procedures
    • Develop awareness of the customers’ business and financial standing to support collection processes
    • Minimize risk of loss to the company by ensuring that overall customer collection status is assessed prior to the issuance of promotional rebates/incentives
    • Assist with necessary customer communications
    • Special projects as assigned

    Minimum Requirements:


    *Education required: 

    • High School Diploma or equivalent with some college preferred

    *Business experience required: 

    • Minimum of three years relevant, applicable and transferable experience in a corporate and/or Shared Services environment or equivalent (may be a developmental role based on prior skillset or degree)
    • Highly organized
    • Significant attention to detail
    • Strong analytical thinker / capabilities
    • Good communicator with excellent interpersonal and customer service skills
    • Excellent negotiation & problem-solving skills
    • Team player
    • Knowledge of transactional processes and systems


    *Technical Experience:

    • Exposure to AS400 accounts receivable systems, a plus
    • Oracle Demantra or other TPM tool experience a plus
    • Intermediate working knowledge of Microsoft Excel, Word and Outlook desired


    *Core Competencies:

    • Customer Service Mentality; ability to build collaborative relationships with customers and internal business partners (Finance, Commercial, Accounting…..)
    • Leads by example
    • Clear and concise communication skills
    • Self-starter
    • High Level of Accountability
    • Results Orientation
    • Financial Business Acumen
    • Sense of Urgency

    *Working Conditions:

    • Environment (Office, warehouse, etc.) – office environment
    • Physical Requirements (Lifting, standing, etc.) General Office Demands


    EEO Statement

    Dean Foods considers marijuana (including medical marijuana) to be an illegal drug. Dean Foods will rescind offers of employment to applicants who test positive for marijuana (unless restricted from doing so by state or local law). Dean Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.


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