Dean Foods

  • Customer Service / Order Entry Rep. - City of Industry CA

    Job Locations US-CA-City Of Industry
    Requisition ID
    2019-10084
    # of Openings
    10
    Category
    Customer Service
    Education
    High School or Equivalent
    Relocation Assistance
    No
  • New_Full_DF_Line_Up.jpg

    Dean Foods is excited to announce Customer Service / Order Entry opportunities in City of Industry CA.

    We are seeking individuals with great client interfacing and account management background.

    We offer competitive pay, comprehensive benefits and excellent growth opportunities.

    Job Description & Requirements

    • Interacts with customers via the phone.
    • Provides information in response to inquiries about accounts, products, and services.
    • Handles customer complaints, special orders, or returns in-store or via phone or mail.   
    • Answers customers' questions regarding product or service and operation or maintenance. 
    • Receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.   
    • Works independently to resolve customer service and routing issues as they arise.
    • Places orders and coordinates order processing.
    • Coordinates with Sales and Logistics regarding special deliveries.
    • Develop knowledge of all products and customer files, follows through on communications with Sales as needed.   
    • Advises manager of problems as they relate to our customer’s needs.
    • Collaborates with other departments to coordinate activities of individual departments to maintain a high level of customer service.
    • Solves problems with desire to produce exceptional results.
    • Perform related duties as required.  

    Job Requirements:

    • High School Diploma or equivalent.
    • Experience preferred, but not required.
    • Proficiency in 10 Key Data Entry.
    • Ability to handle multiple tasks simultaneously.
    • Skill in organization, prioritization, and attention to detail. 
    • Proper customer service etiquette and follow-up.
    • Resolve customer service and routing problems with minimal supervision.
    • Prioritize and organize customer orders and maintain files.
    • Communicate effectively, both verbally and in writing.
    • Experience using Microsoft Office and other computer based applications.
    • Excellent verbal/written communication skills. 
    • Able to maintain excellent attendance.
    • Experience leading and following Company Policies, Safety/Security Policies Procedures.
    • Strong team player with the ability to work across multiple functions. 
    • Must be able to pass all medical exams, drug and background checks (including criminal).    

    EEO Statement

    Dean Foods considers marijuana (including medical marijuana) to be an illegal drug. Dean Foods will rescind offers of employment to applicants who test positive for marijuana (unless restricted from doing so by state or local law). Dean Foods is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.

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